Sorry to see you are having trouble downloading your Maisie Moo purchase.
I have attached the instructions below on how to download your files. Please have a wee read and if you are still unable to access your files then I will work with you to manually send them through.
Downloading a Digital Item
If you have an Etsy account, after your purchase you will see a ‘View your files’ link which goes to the Downloads page. Here, you can download all the files associated with your order.
Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.
We’ll also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.
Please note that you can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign into Etsy on your mobile browser or a non-mobile computer.
I purchased a digital item, but I don't have an Etsy account.
If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.
I can’t seem to find my download notification email.
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add transaction (at) etsy.com to your address book or safe list.
For now, you can still get to your file using the directions below.
Can I access my digital purchases from within my account?
Yes! To access your digital file(s), go to You > Purchases and reviews and look for the order.
To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.
There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been cancelled or removed.
If your payment is still processing, the Download Files button will be gray.